riverrun research | beta

from swerve of shore to bend of bay

links for 2010-08-15

  • This page is my best effort to convince you, the web page author, not to use an under construction icon on your page. The whole idea of the web as a place which is "under construction" is getting very old.
  • the business service catalog defines the end user facing – orderable services. Mostly available through a web page. Example: New phone for new employee

    The technical defines all components needed to deliver this "requestable service". Example: HW components, LAN connection, installation of an onsite engineer etc..

  • One of the best ways to improve your own Intranet is to learn from those who are also working on theirs. Jane McConnell's Global Intranet Trends 2010 report is a perfect way to do just that.
    Global Intranet Trends 2010

    Many organizations are undergoing rapid changes in how they work. New strategies for collaboration and a heap of new tools and technologies are developing, moving us closer to a "unified workplace web" and our Intranets are a key, if not the key, component. But not everyone knows how to evolve their Intranet to support this new way of working.

    Jane McConnell's Global Intranet Trends for 2010 report is based on survey that her company runs every year to identify the strategies and practices for intranets, collaboration spaces and social media inside the enterprise. The survey, comprised of 120 questions, was completed by over 300 organizations across the world. The results are interesting and can help guide the roadmap for your Intranet's evolution.

  • At the most basic level, the difference between print and Web is the ability to search. I suppose in an electronic book, you can search on keywords. Even in printed books, you can look up keywords in the index and find pages where those words are used. But these experiences are different in two key ways from the kind of search users have grown accustomed to in digital, especially on the Web. The first is scope. When you search within a text, it is scoped just to that text and not to every piece of content by every publisher on the Web who used that keyword. The second is context. Search engine results pages give users far more context to help them determine what is worth clicking. Checking words out of an index or searching on them in a Kindle is not nearly as rich as true digital search.
  • Lessons from the 50-day revamp start with a vision of employee engagement

    They came. They saw. They posted.

    Within the first week of its launch in April last year, more than half of all public service employees in British Columbia flocked to their new, souped-up social intranet, @Work, logging 16,000 unique visits. By month’s end, double the number of staff had entered the online fray, leaving twice as many comments than they had on the previous site.
    @work home page

    More employees visit and comment on BC's social media-heavy intranet, @work. View larger.

    The intranet, that oft-maligned hinterland of the Web, is usually associated more with dread than buzz by employees. But thanks to social media, employers like the Province of British Columbia can use Web 2.0 tools to transform their intranet from static to collaborative, from Monday-morning-meeting drab to watercooler cool.

  • Government 2.0 involves direct citizen engagement in conversations about government services and public policy through open access to public sector information and new Internet based technologies. It also encapsulates a way of working that is underpinned by collaboration, openness and engagement.

    The application of the underlying principles and approaches of Web 2.0 are redefining how people communicate and are transforming the web into a platform of participation and co-production. This transformation extends to the public sector where Web 2.0 tools can deepen democratic processes through participation; support policy development through open consultation; and tailor the delivery of services to meet citizens' needs for personalisation and choice.

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