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links for 2010-02-13

  • Embracing forms automation

    As governments work to meet constituent demands, adopting well-designed, automated forms processes is key to better engaging citizens and improving services. At the Illinois Department of Human Services (DHS)—the state’s largest government agency—case managers, administrators, and citizens alike are working smarter and faster by shifting from paper to automated forms processes with Adobe LiveCycle solutions.

    DHS helps nearly 20% of Illinois citizens achieve self-sufficiency, independence, and health through programs that include substance abuse treatment and prevention services, services for people with developmental disabilities, family health services, prevention services for domestic violence and at-risk youth, and other vital services. DHS delivers these services through nearly 211 local offices and in partnership with a network of providers in every region of the state.

  • As Washington takes steps to become more transparent, government departments and agencies are more openly collaborating with each other as well as the public. See examples of how Adobe technology and software are empowering the Open Government movement.
    (tags: adobe opengov)
  • by James Fallows: "When will China emerge as a military threat to the U.S.? In most respects the answer is: not anytime soon—China doesn’t even contemplate a time it might challenge America directly. But one significant threat already exists: cyberwar. Attacks—not just from China but from Russia and elsewhere—on America’s electronic networks cost millions of dollars and could in the extreme cause the collapse of financial life, the halt of most manufacturing systems, and the evaporation of all the data and knowledge stored on the Internet."
  • For some time I had been slowly acquiring books, reviewing books, and recommending books to colleagues who were interested in “getting into” interaction design, user experience design, information architecture or usability. This eventually led to me cataloging my list of what I consider the best books in the field. With help from my friend Dave Malouf (co-founder of the IxDA and Professor of Interaction Design at SCAD), we edited this list of my canon, and now I want to share this list with you. If you have a question about a particular book, feel free to email me.

    Next steps, besides slowly acquiring and reviewing more books, is to begin further classification of books. Until that can happen, this is my UX library. If I don’t own it or haven’t read it, it’s definitely not on this list.

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