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links for 2010-01-15

  • The larger the organization and its IT infrastructure, the more time and resources it must devote to providing appropriate system access to end users. A study by Forrester Research Inc. found that it takes 6 to 17 minutes to provision one new user on a single enterprise-scale system. In many cases, a new user must be provisioned on 10 to 20 different systems in order to do his or her job. Requests for access must be routed through different system administrators , delaying the new user’s full productivity.

    Then there are constant changes that must be made to users’ access privileges. In today’s enterprises, people change jobs, locations and responsibilities all the time. Each change may require updates of system-access privileges.

  • Frank Spillers, a usability design expert and user experience consultant who runs Experience Dynamics. The slidecast is a very interesting primer about emotional design and what he calls pleasurability of a product. For us as player researchers and game designers, this topic is especially interesting, because games tend to be product that leverage this positive emotional power. His claim that when you design any kind of product, you should think about the experience (essentially created in the interaction with humans) it creates. A major takeaway here is also that problem-solving can be enjoyable if done in the right emotional context. On the other hand, his claims that PrEmo and LEMtool “are the only proven and practical tools for measuring product emotion” should be taken with a grain of salt (there are others out there, e.g., SAM). Nevertheless, it is a very interesting and nice presentation as a primer of emotion design and I highly recommend it for today’s dark afternoon.
  • (tags: inspiration)
  • It's not about profit. It's not about customer service. It's not about inventory. It's about consistency.

    Ask the best restaurants in the world and, hands down, they'll all say that their success is primarily based on how consistent they are in delivering great meals for every person in the dining room, every day, consistently… forever. The brands that master consistency win. Especially when that consistency happens on top of a product or service that people love (and will talk about).

    (tags: branding)

Filed under: delicious

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