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from swerve of shore to bend of bay

links for 2009-07-23

  • # Changing regulations and guidelines that might have made sense in the past, but now need revision. Specifically, government workers need to be able to use the same Net-based tools that consumers use.
    # A methodology where experiments in service are performed with the acceptance of failure; in new areas, there will be attempts to provide superior service, and the first attempts will fail.
    # Training government workers to provide customer service via direct engagement with citizens.
  • In nearly every conference room across the business landscape it's inevitable that at some point the phrase "social media" enters the discussion. Marketers, PR and salespeople are among the first to engage in the discussions, trying to figure how networks can be leveraged to sell more stuff. But I'd like to propose another way to approach the topic. What if we looked at "social media" as a design problem? If you take a trip over to Wikipedia and enter the word "design" you'll see this at the very beginning of the entry:

    "Design is the planning that lays the basis for the making of every object or system. It can be used both as a noun and as a verb and, in a broader way, it means applied arts and engineering. As a verb, "to design" refers to the process of originating and developing a plan for a product, structure, system, or component with intention."

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